Frequently Asked Questions

We recommend annual servicing as a minimum to maintain safety and compliance. High-mileage commercial trailers may benefit from more frequent inspections. We can advise on an appropriate service schedule based on your usage patterns.

For certain types of work, we can arrange on-site service. Contact us to discuss your specific situation and we’ll let you know if mobile service is practical for your needs.

Yes. Our technicians have experience with virtually all commercial trailer manufacturers and types. Whether it’s a flatbed, curtain-sider, refrigerated unit, or specialized trailer, we have the expertise to service and repair it.

A comprehensive service includes inspection of brakes, suspension, lights and electrical systems, tyres, coupling mechanisms, bodywork, and chassis. We’ll identify any wear items needing attention and provide a detailed report of work completed.

Most routine services are completed within a working day. More extensive repairs may require additional time. We’ll give you an accurate timeframe when you book and keep you informed if anything changes.

We supply all necessary parts and materials. For specialized or unusual components, we’ll source them on your behalf, ensuring you receive quality parts at competitive prices.

In many cases, yes. We’ll assess your existing trailer to ensure it’s suitable for retrofitting, then provide a detailed quotation for the conversion. It’s often a cost-effective way to upgrade your fleet.

The bolt-on, rubber-mounted design makes PANTRAK bodies easier to maintain and repair compared to many alternatives. The modular construction means components can be replaced without specialized tools, and the rubber mounting reduces stress on both body and chassis.

We accept various payment methods including BACS, cheque, and major credit/debit cards. For regular customers, we can arrange account facilities with agreed payment terms. Discuss options when you contact us.

Absolutely. We’ll assess the work required and provide a clear quotation before proceeding. If additional issues are discovered during the work, we’ll contact you before carrying out any extra work.

Yes, we stand behind our workmanship. Warranty terms vary depending on the type of work completed—we’ll explain what’s covered when we quote for your job.

Definitely. Bring us your failure notice and we’ll carry out the necessary work to get your trailer through. Even better, bring it to us before the MOT and we’ll ensure it’s test-ready.

We’re based in Snetterton and serve customers throughout East Anglia. For trailer hire and PANTRAK installations, we can often accommodate customers from further afield. Contact us to discuss your location.

Yes, always. Whether you’re a small operator with one trailer or managing a large fleet, we’d welcome the opportunity to earn your business.